My Ardie — Privacy Policy

This Privacy Policy explains how My Ardie LLC (“My Ardie,” “we,” “us,” “our”) collects, uses, shares, and retains information when you use our mobile apps, web app, websites, and related services (the “Service”).

My Ardie is a resident-focused service for the Arden community. We use verification steps (including OTP and geolocation during activation/reactivation) to help restrict access to eligible users.

1) Information We Collect

1.1 Information you provide

Account details: full name, Arden address, email, U.S. phone number.
Community content: posts, comments, listings, messages, images, and other content you submit (“User Content”).
Support communications: information you share when contacting support.

1.2 Information collected automatically

Device & usage data: device type, app version, browser type, IP address, pages/screens viewed, timestamps, and diagnostic logs.
Analytics data: events and interactions used to understand and improve the Service.

1.3 Geolocation (activation & reactivation)

During activation and periodic reactivation (every 6 months), we request geolocation permission to verify that you are within Arden bounds. If you deny location access, you may not be able to activate/reactivate or use certain features.

1.4 SMS OTP (verification only)

We use SMS only to send one-time passcodes (OTP) for verification. Message and data rates may apply.

2) How We Use Information

To create and manage accounts and provide the Service.
To verify eligibility and restrict access (OTP, address validation, and geolocation during activation/reactivation).
To process subscriptions and billing through our payment provider (Square).
To send notifications you request or enable (e.g., HOA updates, marketplace activity, urgent assistance, trending topics).
To moderate content, investigate reports, prevent fraud/abuse, and enforce our Terms.
To analyze usage and improve performance and features.

3) How We Share Information

We do not sell your personal information. We may share information in these limited situations:

3.1 Service providers

Square (payments): used to process subscriptions on the web app. Payment details are handled by Square according to their policies.
SMS/OTP providers: used only to deliver verification codes.
Hosting/analytics/monitoring vendors: used to operate, secure, and improve the Service.

3.2 Legal, safety, and enforcement

We may disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, protect safety, investigate fraud, or enforce our Terms.

3.3 Public and community visibility

Depending on your settings and the feature, your User Content (posts, listings, comments) may be visible to other verified users. Please avoid posting sensitive personal information in public areas of the Service.

4) Cookies and Similar Technologies (Web)

We may use cookies or similar technologies on the web app/website for login sessions, security, preferences, and analytics. You can control cookies through your browser settings, but some features may not function properly without them.

5) Data Retention

We keep account data as long as your account is active and as needed to provide the Service.
If you delete your account, we will delete or de-identify personal data where feasible, but we may retain logs and analytics for security, fraud prevention, compliance, and operational purposes.
We may retain certain records to meet legal obligations and resolve disputes.

6) Your Choices and Rights

6.1 Account access, updates, and deletion

You can request account deletion via in-app controls (where available) or by emailing myardie1048@gmail.com. We may need to verify your identity before completing requests.

6.2 Notifications

You can manage notification preferences in the app where available. You can also disable push notifications in your device settings.

6.3 Location

You can control location permissions in your device settings. Note: location may be required for activation/reactivation.

7) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Children’s Privacy

The Service is not intended for anyone under 18. We do not knowingly collect personal information from children under 18.

9) International Users

The Service is intended for use in the United States. If you access the Service from outside the U.S., you understand your information may be processed in the U.S.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., via the app or email). Continued use after the effective date means you accept the updated policy.

11) Contact Us

My Ardie LLC
Loxahatchee, Florida
Email: myardie1048@gmail.com

This Privacy Policy is provided for general informational purposes and should be reviewed by legal counsel to ensure compliance with your specific implementation and applicable laws.